Shipping policy
Shipping Policy
At zephrELLE, we are proud to offer FREE shipping on all orders.
Order Processing Times
Please allow 1–3 business days for your order to be processed and dispatched after your purchase is placed. Once your order has been dispatched, it is considered in transit to your delivery address.
During busy periods, holidays, or high order volume, processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time depends on your location and begins once your order has been dispatched by the carrier.
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🇺🇸 United States: 5–10 business days
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🇨🇦 Canada: 7–14 business days
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🇬🇧 United Kingdom: 7–14 business days
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🇦🇺 Australia: 10–20 business days
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🌍 Rest of the World: 15–30 business days
Please note that during peak seasons and holidays, shipping carriers may experience delays outside of our control. International orders may also experience customs delays which can increase delivery times.
Order Changes & Shipping Details
Customers are responsible for ensuring all shipping details are correct at checkout. Incorrect or incomplete information may result in delays or order cancellation.
If you notice an error in your shipping details, please contact us within 24 hours of placing your order at:
While we will do our best to help, we cannot guarantee modifications after this timeframe.
Delayed Deliveries
At zephrELLE, we understand how important timely delivery is. While we work hard to ship orders quickly, delays may occasionally occur due to factors outside our control, including courier disruptions, weather conditions, customs processing, or transportation delays.
We appreciate your patience and understanding in these situations.
Lost or Stolen Packages
Once an order has been handed over to the shipping carrier, zephrELLE is not responsible for lost, stolen, or delayed packages. However, if you experience an issue with your delivery, please contact us at contact@zephrelle.com and we will do our best to assist you.
We also recommend contacting the courier directly to file a claim if necessary.
Shipping Policy Updates
zephrELLE reserves the right to update or modify this Shipping Policy at any time without prior notice. By purchasing from our store, customers agree to the terms outlined in the most recent version of this policy.